© Copyright 2024 North Staffordshire Combined Healthcare
Our partners and affiliates
Helping you requires a team of dedicated people from all areas of the mental health community. Here you’ll find some of the charities and organisations that we work with.
Young People
Please select from the list below
Service name
Main contacts
01782 977877
email StaffordshireEWB@actionforchildren.org.uk
About the service
The Service is an inclusive service for all.
- Children affected family difficulties – where these are having an adverse effect and the child or young person is showing signs of developing a mental health problem
- Emotional and behavioural difficulties (Mild to moderate)
- Behaviour problems once physical causes have been considered and the behaviour falls outside what might be considered to be within the range of normal behaviour
- Anxiety, depression, stress and or other mood difficulties
- Adjustment reactions (i.e. managing transition, change)
- Simple phobias
- Self-harm – where this is mild to moderate
- Support with bereavement & loss/ separation
- Bullying where this is having a significant impact on emotional wellbeing (direct/ indirect/ cyber)
- Anger management difficulties
- Relationship difficulties
- Parental need where support in managing and understanding behaviour could be beneficial
Interventions provided
- Psychologically informed interventions with children/ young people and families, which is focused and time limited and where a short-term intervention is indicated, as per the NICE guidelines
- Age appropriate group interventions with children/ young people and parents
- Face to Face and digital interventions where the focus is on positive parenting
- Digital interventions for children and young people aged 9-18, or up to 25 for those with an EHCP or looked after by the Local Authority
- Individual psychological interventions (average of 6 sessions)
- Group psychological interventions
- Targeted school-based programmes and ‘Train the Trainer’ offer to school
- Information and advice on signposting local services and self-help resources available to children and families
- Telephone consultation to other agencies and professionals.
Please note due to COVID 19 all our interventions are currently delivered digitally, which means we don’t have the full range of services available.
Who we work with
We will work with children/ young people from 5 to 18 years (up to 25 for those with an EHCP or Looked After by the Local Authority) and their families where there is mild to moderate emotional or behavioural difficulties or concerns around emotional wellbeing, who are below the threshold of CAMHS, but above the level of need which universal services can support.
The service is available to children or young people living in Staffordshire, please note not Stoke-on-Trent.
The Staffordshire Emotional Health Well Being service will not provide direct assistance when
- Children, young people and their families are currently in receipt of mental health interventions from other agencies
- Children and young people presenting with lower level emerging needs and emotional wellbeing issues who could be supported by universal services
- Child or young person is not willing to engage
- Parent/ person with parental responsibility does not consent (where child/ young person is under 16)
- Referrals where another service would be more appropriate
- Complexity of presentation is not suitable for short term intervention
- The child is in a current mental health crisis*
- Self-harm, which is severe in nature and requires urgent medical attention or where there is a risk of death by misadventure
- Substance misuse is the primary presenting problem
- The neuro-developmental presentation of the child or young person is severe and enduring and would not be supported by a short-term intervention
- Where the referrer believes a child or young person requires a neuro-developmental assessment and this is the purpose of the referral
- Children and young people who present with chronic or acute eating disorder presentations and are both psychologically and physically compromised by their presentation.
- Children and young people who present with complex and enduring sexually harmful behaviour who require specialist interventions to support their recovery.
* Mental Health Crisis – A situation that a child, young person, parent, carer or any other person believes requires emergency support, assistance and care to prevent an acute and immediate risk to life or mental health.
How you can refer to us
Please visit our website or families/ young people can call the number above.
Please note our phone number will change at the end of May but the website will be updated
Service name
Main contact number
01782 237106
Links
www.catch-22.org.uk
About the service:
We are a national charity working from cradle to career to build resilience and aspiration in people and communities.
In Stoke-on-Trent and Staffordshire, we are the commissioned service for any child reported missing to Staffordshire Police and any child deemed to be at risk of exploitation.
We work with children and young people who have gone missing from home or care, or who are at risk of Child Sexual Exploitation (CSE). We deliver bespoke support and interventions for children and young people to build resilience and aspiration, empowering them to take control of their lives and supporting them to stay safe.
Who we work with:
- Any child /young person under the age of 18 who has been reported missing
- Any Stoke/Staffordshire child or young person where risk of exploitation has been identified. For CSE, we can sometimes work beyond the young person’s 18th birthday where appropriate.
- Any professional who wants support, advice and resources to respond to a young person they believe is being groomed or exploited.
How you can refer to us:
If a child has been reported missing, we will automatically receive a notification from Staffordshire Police. You don’t need to make a referral.
If you think a child/ young person may be at risk of exploitation, professionals should complete the Safeguarding Children’s Board (LSCB) Risk Factor Matrix (available on the LSCB website). Please call for support with this process.
Any member of the public can start the referral process by giving us a call. Young people can refer a friend or even refer themselves.
Service name
Main contact number
01782 283113
Links
About the service
We provide friendly and expert advice about drugs and alcohol for young people under the age of 18. Our services are confidential. Our aim is to keep you safe and work alongside other people who support you giving free confidential and non-judgemental advice about drugs and alcohol.
What we do
We have a specialist young person team, who will support under 18’s to understand the effects of substance misuse and the harm it can cause. We will offer individual support to help make positive choices.
Who we work with
10 – 18 year olds who live in Stoke-on-Trent
Service name
Main contact number
01782 683155 / 683153
Links
Children & Young People | The Dove Service – Bereavement Counselling
About the service
The Dove Service is the only grief support charity in Stoke-on-Trent & North Staffordshire, providing services to people who are experiencing issues relating to bereavement, loss or life-changing illness.
Our counsellors will work creatively with young people to find ways of supporting them express emotions, and will help explore how they feel about what is happening in their world. Time in the session can be spent chatting about what is going on for them currently or using other skills – like drawing, painting, writing to express themselves.
Who we work with
Children and young people from the age of 4 years who are experiencing issues relating to bereavement, loss or life-changing illness.
Service name
Main contact number
0330 0945 559
Links
About the service
We offer support if you are in an abusive relationship or feel trapped in the cycle of abusive behaviour. Our approach is unique to Glow, but it’s part of a sector-wide movement for lasting change. Tackling relationship abuse isn’t a linear process. We need to approach abusive behaviour from every angle to ensure that we stop it in its tracks and enable everyone to understand how to recognise and prevent abusive behaviour before it takes over.
We offer support for children and young people of all ages and backgrounds. No matter what they’re going through, we can help to address, overcome or end abusive behaviour and help them define their future without abuse.
Service Name
Main contact number
01782 938912 – Newcastle-Under-Lyme
01538 387231 – Staffordshire Moorlands
Links
Find your Home-Start | Home-Start UK
About the service
Home-Start is a local community network of trained volunteers and expert support helping families with young children through their challenging times. We are there for parents when they need us the most because childhood can’t wait.
Home-Start works because our volunteers are parents. They understand how hard it can be. They work alongside parents, in their own homes, to help them cope with the stresses and strains of life and make sure they have the skills, confidence and strength they need to nurture their children.
Every Home-Start volunteer is trained to help them work alongside you to overcome the challenges you are facing. We work with you to build on your strengths and give you the support that you tell us that you need. Support is offered for bereavement, disability and illness, isolation, mental health, postnatal illness, money issues, when a relationship ends and parenting issues.
Who we work with
Support is offered to families with at least one child under 5 years of age in North Staffordshire.
Service Name
Main Contact Number
01782 231863
Links
SEND Local Offer – SEND Local Offer (stoke.gov.uk)
About the service
The Local Offer brings together information from education, health and social care about Special Educational Needs and/or Disability (SEND) in one place and covers children and young people from birth to 25 years.
The Stoke on Trent SEND Local Offer is a live developing resource which will continue to be developed through contributions from parents/carers, children, young people, professionals and practitioners.
The Local Offer provides information around:
- special educational, health and social care provision for children and young people with SEN or disabilities – this should include online and blended learning
- details of how parents and young people can request an assessment for an EHC plan
- arrangements for identifying and assessing children and young people’s SEN – this should include arrangements for EHC needs assessments
- other educational provision, for example sports or arts provision, paired reading schemes:
post-16 education and training provision
apprenticeships, traineeships and supported internships
information needed to enable a child or young person with SEND to participate, enjoy and achieve their goals
specialist services for children and young people with SEN or disabilities who require specialised, longer term support
information about health and social care services and other provision supporting children and young people with SEN or disabilities
information around being independent, preparing for adulthood and things to do
information on childcare and local groups
information on where to gain information and advice.
Service Name
Main Contact Number
0300 303 3778
Links
About the service
New Era is a holistic Domestic Abuse (DA) service operating across Staffordshire and Stoke on Trent. As an independent charity, we work towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve. We help people feel safer and find the strength to move beyond crime.
Our support is free, confidential and tailored to your needs and available to anyone in England and Wales, regardless of whether the crime has been reported or how long ago it happened. 24-hours a day, 7-days a week, specialised help is available for all victims of domestic abuse in Staffordshire when they need it.
Our youth programme, You & Co, helps children and young people affected by crime. We also provide information and support for parents of children who have been affected by crime. The service also provides a webchat facility.
Who we work with
New Era aims to end relationship abuse through a wide range of individual and group support for adults, children and young people for as long as they need it. This is provided by Victim Support based in Staffordshire and Stoke-on-Trent.
Service name
Main contact number
Links
About the service
Rubygirl ft. Ruff Diamondz infuses value, significance and purpose in young people by promoting self-belief and raising aspirations through innovative programs and services. This is achieved by a collaboration of education [social and emotional learning], 1:1 solution focused life coaching & mentoring, VIP ‘life lift’ experiences and creative arts.
As a charity we work in partnership with ‘Intu’ running the iconic ‘RUFF & RUBYROOMS’ @ Intu Potteries and Staffordshire Police, who donate push bikes to our bike project.
RUFF & RUBY is endorsed by national youth organisations such as The Message Trust Manchester, along with local youth providers such as Stoke-on-Trent College, North Staffs YMCA & the Unity Group.
What we do
The Venue delivers an engaging volunteering & work readiness program fostering employability and work readiness skills that anyone aged 13 plus can apply for with no maximum age!
The Venue is open 4 days a week
The ‘VIP life lift‘ is a 1:1 innovative experience focused on practical support & kindness. VIP engages with vulnerable young people/adults in society, those who may be facing challenging circumstances such as having low self-esteem, contending with barriers to learning & achieving, being displaced, all types of deprivation, terminal illness, family breakdown, health issues, addiction & other issues affecting motivation & aspirations.
Life-coaching for over 13’s – If a young person is already engaging with or awaiting an appointment with a therapeutic intervention (mental health service/ councillor/ psychologist) they can’t access the life coaching service until they have completed that specific intervention.
Service name
Main contact number
01782 433204
Links
About the service
We are a registered charity based in North Staffordshire. We provide support for anyone who has experienced or is affected by any form of sexual violence including rape, sexual assault, domestic violence, ‘honour’ related violence and childhood sexual abuse, whether recently or in the past.
Who we work with
Savana works with people aged 4 years and above.
Service name
Links
About the service
Staffordshire Connects is a directory of help and support across Staffordshire
Service name
Main contact number
01782 418518
Links
Stay Well CYP – Changes Health and Wellbeing
About the service
Stay Well is a fast-acting service for children and young people and their families – offering access to a wide range of services proven to promote wellbeing and recovery from low-level mental distress, e.g. stress, anxiety, phobias and low mood.
The right service, at the right time, in the right place…
- Recovery
- Wellbeing in Schools & Colleges
- Support for Parents & Caregivers
- On-line Support
Peer-support Groups
A range of Wellbeing Programmes
Mindfulness Courses
Wellness Activities
One-to-One Therapy
On-line Therapy & Telephone Support
Training is available for professionals working with children and young people i.e teachers/ school staff, social workers, residential care workers, school nurses, youth workers, foster carers and parents/ caregivers.
Services are provided by Changes YP, the Dove Service and Younger Mind.
Who we work with
Children and young people ages 5-18 years living in Stoke-on-Trent – (post code areas ST1, ST2, ST3, ST4, ST6, parts of ST7)
Service Name
Main contact number
01260 290000
Links
About the service
Visyon is a charity that supports the emotional health of young people and their families. We can help you improve mental health so that you feel better about yourself and the things that happen in day-to-day life.
What we do
- One-to-one therapy
- Therapeutic groupwork
- Family support work
- Therapeutic play
- Creative activities
- Mentoring
- Cognitive behavioural therapy
- Solution-focused brief therapy
- Parent support groups
Who we work with
Young people aged 16 years or older in the Staffordshire Moorlands.
Service Name
Youth Council
Main contact number
07983 437761
Links
Email: Stephanie.Whitehead@changes.org.uk.
About the service
We are a group of young people that are passionate about improving mental health services for other young people. Many of us have experienced our own mental distress and have been or still are CAMHS service users. We are motivated to use our experiences to improve other peoples. The youth council allows us to use what was a difficult journey for something so positive.
We work with CAMHS and other local children’s mental health services to give our feedback and ideas of how services could be improved. We meet once per month to discuss various topics and idea’s together to try and improve services for other young people. Some of our achievements include;
- Sitting on staff interviews and appraisals
- Positive quote cards in waiting rooms
- CAMHS staff meetings and away days
- Visiting CAMHS venues
- CAMHS Ready website
Who we work with
Children and young people aged 13-25 who have accessed CAMHS or other Children and Young People’s Mental Health Services, or have an interest in mental health and want to help shape the way services are delivered. We also work with parents to gain feedback of their experience of using CAMHS services.
How you can refer to us
Any young person aged 13-25 can access the Youth Council. To find out dates and times of the meetings contact us on the details above.
Adults
Please select from the list below
Service name
Main contact number
01782 914915
Freephone: 0800 389 2258
Links
Beat the Cold Stoke-on-Trent and Staffordshire’s Fuel Advice Charity (beatcold.org.uk)
About the service
- Beat the Cold aims to reduce the incidence of fuel poverty and cold-related illness in Stoke-on-Trent and Staffordshire. It brings together an unusually diverse partnership of local authorities, voluntary and statutory agencies, fuel companies, health and social care agencies and community groups.
- We inform, advise and make referrals for households – through telephone advice, events, talks and displays, and a winter leaflet.
- We target disadvantaged households that need to spend more than 10% of their income on fuel, helping them to apply for measures and grants to improve energy efficiency and giving advice on using fuel, paying for fuel and services from other agencies.
- We also offer advice on renewable technology and feed-in tariffs.
Who we work with
Residents living across Staffordshire. Please be aware that home visits are subject to us holding funding for your area.
How you can refer to us
You can contact us by filling in the form on the website or by post or by phone.
Address: Beat the Cold, The Bridge Centre, Stoke-on-Trent, ST2 8DD
Phone: 01782 914915
Freephone: 0800 389 2258
Service Name
Main Contact Number:
01782 833213
Links
Closer to Home Walking Network (closertohomewalks.org.uk)
About the service
We offer FREE short Health Walks every day, in locations around Stoke-on-Trent.
Our walks are led by trained walk leaders, they are friendly and fun and try to cater for all abilities.
Service name
Links
Home page – Communities Together (communities-together.co.uk)
About the service
Communities Together has a vision for Stoke-on-Trent that all communities are vibrant and inclusive – where people are aspirational and feel a sense of belonging and pride in their places.
The approach currently involves a network of over 30 organisations from the public, private and voluntary sector working in partnership with their communities to design and deliver different ways of working which maximise the strengths and community connections of people locally.
By delivering the service within a ‘Community Lounge’ you are provided with a place to gain local advice and support available to you and your family, including:
- Budgeting skills
- Employment and training
- Volunteering
- Community activities
- Mental health and wellbeing support
- Fuel poverty
- Housing
- Benefit support
- Finding Transport
- Carer support
- Independent living
Service name
Main contact number
01782 283113
Links
About the service
We offer support to adults who live in Stoke-on-Trent and want to reduce or stop their drug or alcohol use.
What we do
The support and help we give you will depend on whether it’s alcohol or drugs you are struggling with, and of course, what kind of drug. Our main priority is to build a strong relationship between you and your recovery coordinator will talk to you about all of the treatment options available to you
If you are using an opiate based drug (like heroin) or you are having difficulty with alcohol, you can see one of our specialist doctors, if appropriate.
We have lots of different groups throughout the week. We know that group work can be powerful and we have really good feedback from people who have taken part in our groups. We use a wide range of insightful and impactful tools designed to get you the best possible outcome in your recovery journey.
Who we work with
Residents of Stoke-on-Trent
How you can refer to us:
Drop in, phone or email us.
Stoke-on-Trent Community Drug & Alcohol Service,
76-82 Hope Street, Hanley,
Stoke-on-Trent, ST1 5BY
Email: referrals@sotcdas.org.uk
Phone: 01782 283 113
Service name
Main contact number
01782 683155 / 683153
Links
About the service
The Dove Service is the only grief support charity in Stoke-on-Trent & North Staffordshire, providing services to people who are experiencing issues relating to bereavement, loss or life-changing illness.
Self-help resources and tools are available to access via our website and Facebook page
Who we work with
- Our counselling team can assist in providing specialist grief & loss counselling to adults or parents & carers currently supporting others. We offer this service to adults residing within Stoke-on-Trent, Staffordshire, Cheshire and the Wirral – our counselling service can be offered via telephone or video link
Service Name
Main contact number
01782 846111
Links
About the service
Emmaus Furniture Mine is the largest furniture and household charity shop in North Staffordshire
Opening times are:
Monday to Friday: 9am – 5pm, and Saturday: 10am – 4pm. Closed Sunday
Emmaus North Staffs works to support local people to move away from poverty. Whilst many local charities have charity shops with furniture, no other local charity operates a ‘referrals’ system as we do. We partner with housing associations, supplying furniture and white goods to those referred to us who are setting up home, at no cost to the tenants aside from a small delivery fee. We process over 800 referrals for individuals and families every year, supplying several thousand items of furniture.
Service name
Main contact number
0330 0945 559
Links
About the service
We offer support if you are in an abusive relationship or feel trapped in the cycle of abusive behaviour. Our approach is unique to Glow, but it’s part of a sector-wide movement for lasting change. Tackling relationship abuse isn’t a linear process. We need to approach abusive behaviour from every angle to ensure that we stop it in its tracks and enable everyone to understand how to recognise and prevent abusive behaviour before it takes over.
Who we work with:
We currently provide our support throughout Staffordshire and its surrounding areas.
How you can refer to us:
If you live in North Staffordshire: 0330 0945 559 9am–5pm, Monday to Friday.
Text 07451 288 150 – This service operates 7 days a week from 10am until 10pm and we will get back to you within 24 hours.
Send a message via the website.
Service name
Main contact number
0800 970 0372
Links
About the service:
Grange Park Sexual Assault Referral Centre (SARC) is located in Stoke on Trent. We provide coordinated, forensic, counselling and aftercare services to people living in Staffordshire who have experienced rape or sexual assault, recent or non-recent.
Who we work with:
Children and young people, adults and carers.
How you can refer to us:
Phone: 0800 970 0372
Service Name
Main contact number
01782 470980
Links
https://saltbox.org.uk/money-matters/
About the service
Money Matters exists to support Stoke-on-Trent’s most disadvantaged people to manage their money and debt issues, and support them in accessing benefits or other means of support.
We work in partnership with the Stoke-on-Trent Foodbank, which is a Trussell Trust Foodbank, to provide support to their guests. We recognise that our clients need additional support at a time of crisis. We hold drop-in sessions at the Stoke-on-Trent Foodbank distribution centres, in order to make us easily accessible to foodbank guests. This means they don’t need to make yet another appointment and go to yet another place when they are going through a crisis.
Our approach, therefore, is to both address immediate need (e.g. dealing with a debt issue) but also to up-skill service users in order that they can be more confident in managing their money and successfully navigate the benefits system.
We:
- gather information about income, outgoings, debts, assets
- draw up a sustainable budget
- tailor information and advice on the best debt solutions available to you
- carry out benefit checks and give advice
- help with filing in benefit applications and form filling
- signpost to other complementary services
Who we work with
The Money Matters service is open to guests who are current users of Stoke-on-Trent and Newcastle-Staffs Foodbanks.
How you can refer to us
If you would like to discuss a potential referral or would like more details, please call the Mary-anne on 077880 795304 or by email on money@saltbox.org.uk
Service name
Main contacts
Confidential Helpline for Victims (24/7) 0300 303 3778
Confidential Helpline for perpetrators (Office Hours) 01785 904770
Links
For general enquiries about New Era victim services please email: new-era@victimsupport.org.uk
If you want support to change your abusive behaviour, please email: new-era@justice.gov.uk
Support for victims
- 24 hours a day, 7 days a week, specialist help is available for all victims when they need it most. The service also provides a live webchat facility, which can be accessed day or night.
- Operating across Staffordshire and Stoke-on-Trent, victim services are provided by Victim Support and are available for everyone, with safety and recovery prioritised.
- New Era aims to end relationship abuse through a wide range of individual and group support for adults, children and young people (aged four to 17), for as long as they need it.
- Specially trained New Era staff are able to help you, whether you’ve made a report to the police or not.
- New Era provides a range of advocacy services, including help with: obtaining a non-molestation and other orders; housing issues and access to refuge and other emergency accommodation; advocacy with the police and other statutory services; child contact matters and court visits; accessing counselling and a range of other services.
- New Era has dedicated specialist advisors working exclusively with LGBT+ (Lesbian Gay Bi-sexual Transgender), BAMER (Black Asian Minority Ethnic and Refugee) and male victims.
- Leaflets about New Era victim services are available to download from: https://www.victimsupport.org.uk/help-and-support/get-help/support-near-you/west-midlands/staffordshire
Services for perpetrators wanting to change their behaviour
- Anyone displaying unhealthy or abusive behaviour within their relationship, and wants support to change this, can access help from New Era perpetrator services. They are available to everyone. New Era services can also help children under 16 years of age who need support with relationship-based behaviour and one-to-one guidance around healthy relationships. Perpetrator support is offered by the Probation Service, working across Staffordshire and Stoke-on-Trent.
- The support is based on the voluntary participation of the perpetrator. The Probation Service will work with individuals to understand which one-to-one or group work programme will be the most suitable, using a range of evidence-based interventions. Accredited programmes, such as Spectrum and Building Better Relationships, are available and operate from short-term (10 weeks) to more intensive timeframes (up to 30 weeks). A specialist Out of Court Disposal Programme is also available.
Who we work with
- Adults, children and young people (aged four to 17) across Staffordshire and Stoke-on-Trent
How you can refer to us
Victims
- Call 0300 303 3778 and speak to someone now or chat remotely to New Era via their website.
- Agency referrals: new-era@victimsupport.cjsm.net
- For general enquiries about New Era’s Children and Young People services, please email: new-eraCYP@victimsupport.org.uk
Perpetrators
- Call 01785 904770 and speak to someone.
- For agency referrals, please email: new-era@justice.gov.uk
Service name
About the service
VALIANTS WELLBEING FOOTBALL
Valiants Wellbeing Football is Port Vale Foundation’s football and wellbeing session for anyone aged 18+. In partnership with Active Through Football there will be free refreshments, activities, FIFA tournaments, casual football and a safe space to talk – supporting mental wellbeing. A football fan environment for those who might be worried about their mental wellbeing.
Tommy Cheadles – Port Vale Foundation, Hamil Road, Burslem, ST6 1AW
Mondays 6.30pm – 8.00pm
FREE!
FOUNDATION FITNESS
Port Vale Foundation Fitness aims to help all adults at any fitness level to lose weight and get fitter. Come and join us for physical activity classes including circuit based activity, football and team activities. In partnership with Active Through Football come and enjoy these free sessions.
PVFC Foundation Sports Hall
Wednesdays 6.00pm – 7.00pm
FREE!
FIT FANS
A 12 week weight loss programme designed to support those with a BMI over 35 who are adults aged 18+. A fun, safe and comfortable environment will enable you to understand your own health better, improve confidence in fitness based activity and live a healthier, happier lifestyle.
FREE!
Wednesdays and Thursdays
Please note this is a referral programme, to make an enquiry, please contact gemma.finney@port-vale.co.uk
Service Name
Main Contact Number
01782 408685
Links
About the service
Potteries Moneywise (PMW) is a project within Citizens Advice North Staffordshire and Stoke-on-Trent, offering FREE confidential money management, budgeting and energy advice to clients. Additionally offering a broad range of support including aid with grant applications, benefit checks and money saving tips.
Service Name
Main contact number
01782 815879
Links
https://saltbox.org.uk/restart/
About the service
Restart provides shared supported accommodation for the homeless or those at risk of homelessness, helping individuals to successfully re-settle and integrate back into community life, whilst providing a safe place for those who want to deal with life’s challenges.
Clients receive an individually tailored support package. We help them to develop confidence and, as a result, individuals develop positive relationships, promoting social inclusion and independence which, in turn, helps to build a capacity for independent living.
All clients undertake an induction to the service, setting out clear boundaries and expectations. Each client is assigned a key support worker who provides an initial period of intense support whilst they settle into the accommodation and the service. Support workers help to build trust and confidence during a time of great need in our clients.
Who we work with
To be eligible for rehoming with Restart, you must be aged 21+ and either at risk of homelessness or homeless. We house single people as well as couples. We cannot house people who are in employment.
How you can refer to us
Please contact the team on 01782 815879.
Service Name
Main Contact Number
0333 014 3389 – 8.30am – 5.30pm, Monday to Friday.
Links
Revival | Revival (thisisrevival.org.uk)
About the service
We offer services across Stoke-on-Trent, Staffordshire and surrounding areas. From trusted home repairs, improvements and adaptations, to support people get settled after a hospital stay or providing companionship, we’re here to bring life back into spaces and places to help people live happier and longer at home.
Service name
Main contact number
01782 433204
Links
About the service
We are a registered charity based in North Staffordshire. We provide support for anyone who has experienced or is affected by any form of sexual violence including rape, sexual assault, domestic violence, ‘honour’ related violence and childhood sexual abuse, whether recently or in the past.
Who we work with
Savana works with people aged 4 years and above within North Staffordshire.
How you can refer to us:
You can refer into Savana using the online form, this will only be accessed during office hours 9-5 Monday to Friday
Phone: 01782 433204 / 01782 433205
You can leave a message on the 24 hour message line (01782 433204) being sure to leave a name and safe contact number. We aim to respond to messages within 24 hours where possible (excluding weekends).
Service name
Main contact number
01782 827923
Links
helpathomenorth@ageukstaffordshire.org.uk
Help at Home in North Staffordshire (ageuk.org.uk)
What we do
Home help
- Shopping
- Cleaning
- Washing & ironing
- Meal preparation
- Making tea or coffee
- Arrange appointments
- General monitoring to prevent social isolation
Companionship
- Help with reading or other hobbies and crafts
- Monitoring of diet and fluid intake
- Prevention of social isolation
- Reminiscence
Who we work with:
- Individuals or couples living independently
- Living in our catchment area
- Suitable for those with or without disabilities
Areas covered:
- Birches Head / Northwood, Burslem & Middleport/ Longport, Chell/ Chell Heath/ Smallthorne, Church Lawton, Cobridge , Fegg Hayes, Goldenhill / Sandyford. Harriseahead Kidsgrove & Whitehill, Newchapel , Knypersley/ Biddulph, Milton & Baddeley Green, Mow Cop, Norton & Ball Green,
- Sneyd Green, Stockton Brook, Talke & Talke Pits, Tunstall
- Audley, Bignall End, Chesterton, Cliff Vale & Basford, Etruria, Hanford, Hanley (Joiners Square)
- Hartshill, Maybank, Newcastle/ Wolstanton/ Bradwell, Northwood/Birches Head, Oakhill,
- Shelton, Silverdale/ Keele, Trent Vale, Trentham
- Abbey Hulton, Berryhill, Bucknall, Blurton/ Newstead, Dresden & Normacot,
- Fenton & surrounding area, Lightwood, Longton, Meir, Meir Hay/ Meir Heath, Meir Park
- Penkhull, Sandon, Stoke/ Boothen/ Honeywall, Weston Coyney
How you can refer to us:
This service can be requested by an individual, a family member, friend or carer. You don’t need a referral from a health and social care professional.
Email: helpathomenorth
@ageukstaffordshire.org.uk
Phone: 01782 827923
Service name
Links
About the service
Staffordshire Connects is a directory of help and support across Staffordshire
Service Name
Main contact number
Freephone: 0808 800 2234
Links
Staffordshire Mental Health Helpline – Brighter Futures | Staffordshire (brighter-futures.org.uk)
About the service
The Staffordshire Mental Health Helpline is for you if you are feeling concerned, worried, stressed or low, or if you are worried about someone you know. You may be going through a difficult time and feel that you have no one to talk to.
The Helpline can help you if you are:
- Aged over 18 and living in Staffordshire
- Feeling pressured
- In debt or worried about your finances
- Not coping
- Having a relationship or family breakdown
- Concerned about your physical or mental health
- Unemployed
- Isolated or lonely
- Sad because someone has died
- Concerned about a friend, colleague or family member
- Looking after somebody and need some support
Who we work with
Over 18’s living in Staffordshire
Service name
Main contact number
0330 0881 339 Lines are open Monday to Saturday 9:00am to 4:30pm, and Bank Holidays 10:00am to 3:00pm
Links
home – Staffordshire Victim Gateway (staffsvictimsgateway.org.uk)
About the service
The Staffordshire Victim Gateway is a free and confidential local service that provides information, advice and practical and emotional support to all victims of crime in Staffordshire.
The Victim Gateway offers both telephone and one-to-one support to help victims cope and recover from the impact of crime. Some victims require only information, advice and guidance from our highly knowledgeable Contact and Assessment team, where some may need more intensive and personal support, we can offer them access to their own Victim Care Coordinator (VCC).
Who we work with
Victims eligible for services from the Victims Gateway will:
- Have recently become or, have been a victim of a crime in the past regardless of what that crime was and whether or not they reported it to the Police
- Live within the county of Staffordshire
- Be an immediate family members of a young person under the age of 18
- Be an immediate family member of an adult victim who is deceased as a result of a crime
NOTE: We can support child victims under the age of 15 with the consent of a parent or carer
How you can refer to us:
Phone: 0330 0881 339
Alternatively, you can complete one of the Self Referral forms on the website
Service name:
Main contact number:
0300 330 5959
Links:
About the service
Staffordshire Women’s Aid is a specialist service who have been providing Domestic and Sexual Violence Services since 1976.
We are committed to equality and diversity and aim to provide a service for all regardless of sex, age, ethnicity, sexuality, disability, religion or class.
Our work is situated within the Violence Against Women and Girls Agenda. We believe that domestic and sexual violence are both the cause and consequence of gender inequality in society. We work to raise awareness of this inequality, and its impact upon our communities. We deliver our services to women and their children in safe, women only spaces.
Where we work with male victims, we follow best practice guidelines and deliver this support in safe, separate venues.
Who we work with
Young people, women and men
How you can refer to us:
Phone: 0300 330 5959
e-mail: referrals@staffordshirewomensaid.org
Service Name
Main contact number
Leek – 01538 384361
Newcastle – 01782 639856
Links
humankind.starsnorth@nhs.net
stars – Staffordshire Treatment and Recovery Service (staffstreatmentandrecovery.co.uk)
About the service
Staffordshire Treatment and Recovery Service – stars – is a drug and alcohol recovery service provided on behalf of Staffordshire County Council.
Our aim is to help as many people as possible to recover from and be free from drug and alcohol dependency. We want to reduce the harm that is caused to individuals, families and communities.
We offer access to experienced and professional teams who work with you on your journey to recovery from drugs and/or alcohol.
When you join the service, you will be allocated a key worker who will support you throughout your treatment and help you develop a Recovery Plan, that’s built around you and your circumstances.
Who we work with
We provide a service for people in Staffordshire who need help with any drug or alcohol misuse related matter.
How you can refer to us:
Leek – 01538 384361
Newcastle – 01782 639856
Service Name
Contact
Link
Stoke City FC – Health & Wellbeing
About the service
Stoke Memories
Stoke Memories is a new session based around helping those diagnosed with dementia, their families and carers to recall and reminisce cherished memories and life experiences from the past associated with the football club and the area.
Sessions are delivered in person at the bet365 Stadium on the final Wednesday of each month between 2pm and 3.15pm.
Walking Football
Walking Football is an exciting scheme aimed at adults over the age of 35 and delivered at the Academy Dome from Monday to Friday.
Monday | 12.30 – 14.00 | 65+ |
Monday* | 18.00 – 19.00 | 35+ |
Tuesday | 12.30 – 14.00 | 50+ |
Wednesday | 12.30 – 14.00 | 65+ |
Thursday | 12.30 – 14.00 | 50+ |
Friday | 12.30 – 14.00 | 60+ |
*Longton Rugby Club
Each session costs £4.00
Fit Potters
Fit Potters uses interest in football to attract adults aged 35-65 to a 12-week healthy lifestyle multi-component programme delivered by coaching staff at the Community Trust. The initiative is proven to help people achieve significant long-term improvements in weight loss, physical activity, diet and psychological wellbeing.
Let’s Talk Football
Let’s Talk Football sees supporters, community members and staff come together and provide people the opportunity and space to talk about mental health with other likeminded Potters fans. Sessions take place at the bet365 Stadium every Thursday between 2pm and 3.30pm.
Mental Wellbeing
Delivered every Friday (3.30pm – 4.30pm) at the Academy Dome is our Mental Wellbeing football session.
Each session is free of charge and is open to people aged 16 or older.
#TalkSuicide
#TalkSuicide is a campaign that aims to bring individuals, organisations and businesses together to help prevent suicide in Staffordshire and Stoke-on-Trent.
Potters Dementia Wellbeing Group
Stoke City Community Trust and Approach are working together to deliver Dementia Friendly social interaction and physical activity sessions for those living with mild to moderate dementia and their carers.
Chair based exercises, light aerobic work to music and refreshments post session will provide the environment to interact, be active and engage to benefit the participants.
Currently, we have two drop-in dementia groups:
Tuesday – 10:30-12:00 – Burslem Cricket Club
Thursday – 10:00-12:00 – Longton Rugby Club
To discuss further and book your place, please contact Approach via enquiries@approachstaffordshire.co.uk, 01782 214 999, or their social media channels.
Other sessions are available, check out the website for more information.
Service name
Links
Home – Stoke Community Directory
About the service:
The Stoke-on-Trent Community Directory has been launched to help you quickly and easily find out about the local groups and organisations within the city 24 hours a day. It is compatible with mobile phones and tablets meaning you can access information when you’re on the move.
The aim of the directory is to provide you with information, choice and control over how you can maintain and improve your health, independence and wellbeing.
Service Name
Main Contact Number
01782 269990
Links
Young at Heart – Father Hudson’s Care (fatherhudsons.org.uk)
About the service
Young at Heart offers a range of services to combat social isolation faced by older people.
The project runs lunch clubs, social clubs and outings, offering a wide range of activities for people to take part in – all of which improve their health and wellbeing. Activities include musicians, exercise classes, crafts, bingo, games, healthy eating sessions and much more. Speakers also visit to offer information on wide-ranging topics such as healthy living, benefits, and staying safe.
Who we work with
Young at Heart offers a range of services to older people in and around North Staffordshire.
Service Name
Links
About the service
Your COVID Recovery helps you to understand what has happened and what you might expect as part of your recovery.
As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind.
These changes should get better over time, some may take longer than others, but there are things you can do to help.
The site also has information for family, friends and carers
Learning disabilities
Please select from the list below
Service name
Main contact number
07904 034596 or 07467 193260
Links
beyoucrew@outlook.com
About the service
Aims of the ‘Be You Crew’
- To offer a range of trips (theatre, cinema, bowling, Flip Out etc) at a subsidised cost making use of charitable donations & group discounts, with coach transport as an available option.
- A monthly, young person focused, social club offering crafts, disco, mobile zoo, dance workshops, school of rock, football, sports clubs, games nights.
- Social and supportive events and meetings for family members.
- Be You Crew operation is dictated by its users. We consult with families and discuss their needs, identify gaps in provision and respond by offering or sourcing accessible activities and events. There is no assumption that young people and families come to every event but pick and choose what is of individual interest to them.
- Share information and network through facebook, internet, email, telephone and face to face.
Who we work with
The ‘Be You Crew’ has been set up by a group of local families all with children with Special/Additional Needs. We are acutely aware that there is a lack of variety along with shortage of suitable opportunities and activities for our children within the Staffordshire Moorlands.
Service name
Links
Beyond Words (booksbeyondwords.co.uk)
admin@booksbeyondwords.co.uk
About the service
Books Beyond Words are award-winning wordless picture stories covering topics including physical and mental health, lifestyle and relationships, abuse and trauma, grief and bereavement, employment, and criminal justice.
Each story is co-created with and for people who find pictures easier to understand than words. This includes people with learning disabilities and/or autism, people with cognitive or communication difficulties, such as Dementia, people who have difficulty with reading, including some Deaf people, and people who do not use the language of the country where they are living.
Our stories are used in health care settings, schools and colleges, libraries, supported living settings, therapeutic services, and community organisations, amongst others.
Service Name
Links
MENTAL HEALTH SUPPORT – Brighter Futures (brighter-futures.org.uk)
About the service
The Clubhouse Network offers support to anyone who has experience of mental health problems, providing free social and leisure opportunities in a safe and welcoming environment. There is support from staff who are always available, quiet space to eat lunch or read a book. Individuals can take part in weekly activities – art, crafts, creative writing, or can volunteer at the Clubhouse. It is FREE to join and you can use all four of the Clubhouses.
The American Clubhouse
144-148 Waterloo Road, Burslem, Stoke on Trent. ST6 3HB
Telephone: 01782 835220
The Observatory Clubhouse:
17 Bucknall Old Road, Hanley, Stoke-on-Trent. ST1 2AF
Telephone: 01782 272799
TwentyfourSEVEN Clubhouse:
23 Hillcrest Street, Hanley, Stoke-on-Trent. ST1 2AA
Telephone: 0300 123 1535 ext 1470
Clubhouse Recovery Network:
Meir Community Education Centre, Pickford Place, Meir, Stoke-On-Trent. ST3 7DY
Service Name
Main contact number
0800 464 0699 (weekdays 9am-5pm)
Links
Healthy eating and recipes – cooktogethereattogether.org
About the service
Online recipe database and information on healthy eating
Service Name
Main contact number
01782 638300
Links
Disability Solutions West Midlands. Lets Find A Solution Together
About the service
Disability Solutions West Midlands have a number of different services running which try to help people with Health, Well-Being, Volunteering and Benefit related issues, from form filling to tribunal level.
Service Name
Main contact number
Helpline: 0333 1212300 (10am-4pm)
Links
Information Services – Downs Syndrome Association (downs-syndrome.org.uk)
About the service
The Down’s Syndrome Association is the only charity in the UK dealing with all aspects of Down’s syndrome. Our aim is to enable people who have Down’s syndrome to live full and rewarding lives.
We believe in a society which values every member. Communities will be stronger when every member has the opportunity to thrive. We believe that people who have Down’s syndrome should be fully included in their communities.
Who we work with
We are a membership organisation and people who have Down’s syndrome are at the heart of all we do. Everything we do is designed in response to the direction set by our members and guided by those who have Down’s syndrome.
How you can contact us:
Telephone: +44 (0)333 1212 300
Email: info@downs-syndrome.org.uk
Or via the form on their website
Service Name
Main contact number
01782 869791
Links
Dyslexia Association of Staffordshire | Staffordshire Connects
das@dyslexiastaffordshire.co.uk
About the service
We are a local charity supporting all ages affected by dyslexia.
Enabling people to achieve their full potential by providing support to those with dyslexia, or an interest in it.
We provide:
- Information
- Advice
- Testing
- Tuition
- Training
How you can contact us:
Telephone: 01782 869791
E-mail: das@dyslexiastaffordshire.co.uk
Service Name
Main contact number
Helpline: 01462 454986
Admin: 01462 455 016
Links
info@dyspraxiafoundation.org.uk
About the service
Although dyspraxia may be diagnosed at any stage of life, increasing numbers of children are identified as having the condition.
Early recognition of dyspraxia will enable early intervention and practical steps to help your child to achieve their potential. Children whose dyspraxia is identified at an early stage are less likely to have problems with acceptance by their peers and with lowered self-esteem.
When children become teenagers their problems may change as social and organisational difficulties become more pressing.
The Dyspraxia Foundation can help and support you and your child through its services and publications.
We also offer a dedicated Adult Facebook Group for those with the condition.
How you can contact us:
Our helpline is here to help you!
Due to the current COVID-19 pandemic, we are unable to offer telephone support. Support is still available via e-mail, and you can contact us securely and in confidence via our helpline form which you can find here: https://dyspraxiafoundation.org.uk/helpline/ We are committed to reinstating the telephone helpline as soon as it is safe enough for our staff and volunteers to return to the head office.
Service Name
Main contact number
Links
Grocott Centre | (thegrocottcentre.co.uk)
About the service
The Grocott Centre was founded in 1952. Our services provide vital carer relief and support. We are a local independent charity based in Blurton, Stoke-on-Trent and our aim is to promote the welfare, well-being and social inclusion of vulnerable groups including younger adults with Learning Disabilities and/ or physical disabilities
We offer so much more than a traditional day service and have a wide range of activities and services including:
- Day services
- Hobby / interest groups
- Social / recreational activities
Our services offer people the opportunity to:
- Meet new people, make friends and reduce loneliness
- Learn new skills, rediscover past ones and develop hobbies and interests
- Stay well, active in body and mind
- Get help and advice
- Join in many social and recreational activities
- Our services also provide valuable support for carers enabling them to have a break from their caring role.
Who we work with
We work with people who have a wide range of support needs including; physical and or learning disabilities, mental health needs, illness and allied conditions ranging from short term support to enable people to regain their independence, on-going support to enable people to maintain their health and well-being, to intensive support to enable people with complex needs to enjoy an active and fulfilling life.
How you can contact us:
Telephone: 01782 324715
Email: office@thegrocottcentre.co.uk
Address: The Grocott Centre, c/o Blurton Community Hub, Ingestre Square, Blurton, Stoke-on-Trent, Staffordshire ST3 3JT
Service name
Growthpoint and Day Services
Main contact number
0800 561 0015
Links
Adult care and wellbeing | Stoke-on-Trent
About the service
Growthpoint and the Community Day Services are available for people who have a functional mental health difficulty aged between 18 years to 65 years living in the Stoke-on-Trent area.
The ethos is person centred and recovery focused with the aim of improving social inclusion, empowerment and wellbeing through social activities, learning new skills or re-discovering lost ones, and supporting into volunteering, employment, education, social and leisure opportunities.
What we do
Individuals with a functional mental health problem can access Community Day Services as part of their recovery following a referral. The current groups and activities are listed below:
Monday | Arts and Crafts 10:00- 12:30 Based at Growthpoint Wellness walk 11.00-12.00 Hanley Park Wellness Walk 2.00-3.00 Hanley Forest Park Music Group 1.00-3.00 based at Growthpoint |
Tuesday | Wellness walk 1.00-2.00 alternate weeks between Longton and Tunstall. Arts and Crafts 12.00-3.00 On-line relaxation |
Wednesday | West End Café Arts and Crafts 10.00- 2.00 Hillcrest Music 1.00-3.30 |
Thursday | Stoke Baptist Church – Arts and Crafts 9.30 -1.30 Poetry and Chair Yoga 10.00-12.00 Free singing 1.00-2.00 Photography Creative Walk 2:00- 3.30 |
Friday | Art Group – 10.00-1.30 Based at Growthpoint Wellness Walk 11.00-12.00 Hanley Forest Park |
(All the sessions listed above are subject to change)
Growthpoint – is open Monday to Friday, 9.00am till 4pm at the Cauldon and District Allotments, Leek Road, Hanley Stoke On Trent.
This service offers a wide range of opportunities and training from nursery (gardening) skills, hard and soft landscape gardening, allotment management, craft skills, furniture restoration, plumbing and other ‘do-it-yourself’ skills. There is also the opportunity for sports activities along with professional and peer support in a positive, welcoming and work focused environment. You can also achieve qualifications in both horticulture and plumbing to Level 2 which are delivered ‘in house’ and accredited by The Open College Network.
If you would like to learn more about these services and how they may be able to support your mental wellbeing please watch this video clip: https://youtu.be/wVvhk0YQcvI
How you can refer to us:
If you would like to be considered for a referral as you feel this would support your recovery please contact:
Telephone: 0800 561 0015
Service name
Main contact number
01782 615222
07450002289
Links
info@lifeworksstaffordshire.org.uk
Lifeworks Staffordshire – Supporting People in North Staffordshire with Autistic Spectrum Conditions
About the service:
We help people 14+ and their families access our invaluable service to stop isolation, feel more confident when dealing with other agencies such as the NHS, Job Centre DWP. We support the whole family to improve wellbeing.
Lifeworks have a variety of social activities and support groups in our office for people on the autistic spectrum to meet likeminded people. Our clients can find it difficult to socialise and we provide a safe welcoming environment where clients can talk to each other and join in any activities to improve confidence and well-being.
Who we work with:
Lifeworks supports marginalised people 14+ in North Staffordshire with an average IQ, with Autism, ADHD, Dyspraxia, Tourette’s Syndrome, mostly with mental ill health, and their carers to find a sustainable lifestyle.
How you can refer to us:
e-mail: info@lifeworksstaffordshire.org.uk
Landline: 01782 615222.
Mobile: 07450002289.
Service Name
Main Contact Number
01782 231863
Links
What is the SEND Local Offer? – SEND Local Offer (stoke.gov.uk)
Service name
Main contact number
Helpline: 0808 808 1111. 10am to 3pm, Monday to Friday.
Links
Learning Disability Helpline | Mencap
About the service
Advisors can offer you advice and information about learning disability and help you find the right support and services in your area. We provide lots of information about different topics and help find services in your area.
Examples of the type of things we can help with include:
- advocacy
- benefits
- education
- events
- funding
- housing
- holidays
- jobs
- Mencap local groups
- personal budgets
- relationships
- services
- support.
We offer a range of personal and unique services for people with a learning disability, families and carers. The Learning Disability Helpline is the easiest way to find out about Mencap support services available in your area.
Who we work with
The Learning Disability Helpline is our free helpline service offering advice and support for people with a learning disability, and their families and carers
Anyone can contact the Learning Disability Helpline about anything to do with learning disability. We provide information and advice for people with a learning disability, families and carers.
The Learning Disability Helpline also provides information and advice to anyone wanting to know about learning disability issues and services.
How you can contact us
Our advisors are available from 10am to 3pm, Monday to Friday.
You can get in touch by phoning 0808 808 1111.
Or you can email helpline@mencap.org.uk or complete the online form and we’ll get back to you as soon as we can.
Service Name
Mobility and Independent Living Centre
Main contact number
About the service
Stoke-on-Trent Mobility and Independent Living Centre offers you the support and equipment you need, to live the life you want.
It is run jointly by Stoke-on-Trent City Council and Ability Aware (a social enterprise with wide experience of running independent living centres).
It is a purpose-built assessment, demonstration and retail facility. It includes a huge range of disability equipment and smaller aids to independent living designed to support you with all types of every day tasks, as well as helping you to stay safe at home.
We can provide assessments and equipment to support you in all the following areas:
– Access
– Bathing
– Showering
– Toileting
– Eating and Drinking
– Getting in and out of chairs and beds
– Getting up and down stairs
– Visual or hearing impairments
– Keeping in touch with people
– A 24 hour response service
Service name
Main contact number
01782 627002 – Monday, Tuesday, Thursday and Friday 10 a.m – 2.00 p.m.
Links
About the service
Social Activity clubs – We have three clubs running for our younger members. One club is for children under 16 years of age, a club for ages 13 to 17 and a club for members 16 to 25 years. These clubs provide a safe friendly environment where young people can be themselves and make friends, or just enjoy their own space. We have many, gaming consoles including the X-Box, Play Station and the Wii, and there are arts and crafts materials available.
A carer/ parent is required to stay during the sessions (for under 18 years of age) but parents can relax in the other room and have a cuppa and a chat. We are a very supportive group and you would be made very welcome.
Craft Club – Takes place at the King Street Studio on the 1st Wednesday of every month 6.30-8.00pm. It is suitable for all ages and siblings.
Adult Social Club 18+ – Sessions are held monthly either virtually by zoom or at King Street Studio, King Street, Newcastle. Other social activities are also planned on a regular basis for example meals out, bowling and many more. The aim of the club is to promote confidence and independence.
Parents / Carers – The parent/ carer group is held monthly at King Street Studio – the group runs as support network. Sometimes professionals and other agencies come to give information on issues that affect many people with an ASC. Some organisations represented include Aiming High; a local Solicitor, a representative from the Family Fund and Parent Participation and Involvement. Sometimes the group runs as a parent/ carer self-support group, where people have the chance to talk and discuss issues that they feel are pertinent to their lives. The group is always run by a member of staff and volunteers who have lots of experience with ASCs. New members are always welcome.
How you can become a member:
It costs £10.00 per person per year or £35.00 Family Membership per year. This gives you access to all our wonderful services and events. Please send an email to info@nsaaa.co.uk or call 01782 627002 For a membership form
Service Name
Main contact number
01782 976500
Monday – Thursday: 08:00 – 16:30, Friday: 08:00 – 16:00
Links
Staffordshire – Orthotic and Posture & Mobility services – Opcare Clinics
staffordshire.orthotics@nhs.net
About the service
Opcare provides Orthotic and Posture & Mobility services for patients across Staffordshire. Our service hub is based in Stoke-on-Trent, we also host orthotic community outreach clinics in Meir and Leek.
What we do
The service we offer is fully integrated, providing a seamless experience for patients (including emergency repairs).
Service name
Main contact number
01782 436758 – Monday-Friday, 9am-5pm
Links
Our Space (Staffs) – disability charity | Home (ourspacestaffs.co.uk)
About the service
Our Space is a charity that provides unique social and recreational opportunities for children and adults with disabilities. We offer a range of exciting opportunities for all age groups from our specialist facility at The Brook Centre, located in Newcastle-under-Lyme.
Our Space is continually making great strides in the development of its services. We are currently delivering weekly evening clubs, an adult social session, family sessions, discos and play scheme sessions. We are also able to offer private bookings to special schools who may wish to use the facilities as part of their curriculum.
Who we work with:
All Ages – Our wide range of activities and sessions means there is something for everyone, no matter your age.
All Disabilities – Our Space is unique because we don’t just support one disability, we welcome all disabilities.
Service Name
Main contact number
0207 274 5484
Links
Email: info@peoplefirstltd.com
People First – a voice for people with learning difficulties (peoplefirstltd.com)
About the service
People First (Self Advocacy) is a national self-advocacy organisation run by and for people with learning difficulties. Our Management Committee members are people with learning difficulties from different parts of the country and they have support to do their work. Our members are people with learning difficulties, self-advocacy groups, partner organisations, and friends and supporters of the organisation.
We aim to:
- Speak up and campaign for the rights of people with learning difficulties
- Support people with learning difficulties and their self-advocacy groups to build up their skills
- Make sure that the voices of people with learning difficulties are heard by the government and people who make decisions.
We work all over the country , giving support, information, advice and training to people with learning difficulties and user-led self-advocacy groups.
Service Name
Main contact number
01782 408685
Links
Landing Page | CAB (pmwonline.org.uk)
About the service
Potteries Moneywise is a financial inclusion training package of information and skills designed to help people manage their money better. The sessions are free, interactive and participation can be delivered as a 1:1 session or in a group environment. They can also offer the same service for Energy related issues. Potteries MoneyWise is a Big Lottery Funded project aimed primarily at social housing residents (council and housing association tenants)
Service Name
Main Contact Number
Helpline 01332 365676
Links
PWSA UK | Support for those living with Prader-Willi Syndrome
About the service
We offer a wide range of information and support to help families and professionals manage the complexities of Prader-Willi syndrome
- A telephone, email and Facebook helpline for those in crisis or needing help, mediation, information, support or just a friendly, understanding voice.
T: 01332 365676
E: admin@pwsa.co.uk
F: PWSA UK Community Hub - An information hub across our website www.pwsa.co.uk providing everything you need to know about PWS in an accessible, downloadable, engaging and relevant form
- Familynet: a regional network of peer support groups, with a programme of family events across the UK within safe environments
- Training courses for professionals working with those with PWS. AIM accredited courses, workshops and conferences
- Research: funding for research throughout the world, support for researchers and opportunities to take part in research
Who we work with
We are here to help, every step of the way, whether you are a family member, carer or a professional.
How you can contact us:
Phone: +44 (0)1332 365676
Email: admin@pwsa.co.uk
Service name
Links
community.development@stoke.gov.uk
About the service
Safer Places provide a safe temporary place to go if a vulnerable person feels distressed, worried or scared while out in the community.
Places which have joined the scheme can be identified by a Safer Places sticker at the entrance.
People who join the scheme will have a Keep Safe card, which will include the names and contact numbers of two relatives or friends who be called on for help.
They will need to show this card to obtain help in the establishments who have signed up to the scheme.
Who we work with
Shops, businesses and organisations who join Safer Places can provide a safe temporary place to go if a person with a learning disability or dementia feels distressed, vulnerable or scared while out in the community.
How you can refer to us:
Community Development Team
Unit 7/8 Riverside
2 Campbell Road,
Stoke-on-Trent, ST4 4RJ
Service Name
Main contact number
Links
Adult Learning Disabilities – Staffordshire County Council
staffordshirecares@staffordshire.gov.uk
About the service
Staffordshire County Council are a registered provider of support services to adults with a learning disability and their carers.
Residential services
At Staffordshire County Council, we know how important a home is.
Greenfield House is a residential home for 10 adults with a learning disability located in the picturesque market town of Leek, commonly known as queen of the Moorlands.
Respite services
We appreciate the incredible dedication of carers and acknowledge the challenges and responsibilities that may come with supporting someone with a learning disability or autism. We understand the importance of carers having a chance to recharge their batteries, to allow them to carry on in their caring role. We also understand the benefit for the individual of having a break away from the home for a few days, as they can be supported to establish new friendships, join in both internal and external activities, and just have some fun when staying for respite.
Douglas Road offers a 13-bed service for the purpose of planned short breaks for a range of people from the age of 16 upward with a presenting need of learning disability and other associated needs.
Day opportunities
We understand how important it is for people to participate in meaningful activities which they enjoy. Our aim is to offer a wealth of inclusive person-centred opportunities supporting adults with a profound learning disability to live a valued lifestyle. Our mission is to promote independence whilst embracing an individual’s complexity of need.
Our specialist day opportunities services offer a diverse range of options to support adults with learning disabilities. This includes, but is not limited to:
Building-based day opportunities
Offering meaningful use of time activities and sensory experiences. These are conveniently located in the following locations:
Newcastle Day Opportunities, Wilmott Drive, Newcastle. ST5 9AZ
Leek Day Opportunities, Buxton Road, Leek. ST13 6NF
Community outreach
Offering 1-to-1 support for people in their local communities where activities are based on a person’s ability and interests.
Virtual support sessions
These are sensory and/or music sessions enabled through video calling technology.
Home-based support
We can provide a range of meaningful use of time activities and sensory experiences in the home, based on a person’s need.
All services are subject to a referral by a Social Worker.
Service Name
Main contact number
0800 5610015.
Links
Getting the support I need (stoke.gov.uk)
About the service
Stoke-on-Trent Adult Social Care views all of our residents as unique individuals who have strengths, assets, gifts and talents. As a result, we have developed a Community Led Support approach to support people to live more independent and fulfilled lives within their local communities.
We will:
- Have conversations and develop relationships with residents to better understand what you can do, rather than what you can’t do.
- Develop help in the community by working together with groups and organisations, supporting them to support you.
- Develop and embrace new ways of working by allowing and supporting our workforce to be creative in providing support.
You can access the Community Directory on the website at any time it aims to help you to identify the support you may need and link you into possible resources in your local area.
If you feel that you may require some equipment within your home you can access an online support tool which will, based upon your answers recommend possible equipment options and where these can be purchased.
Service Name
Action for Children Stoke-On-Trent Aiming High
Main contact number
01782 982250
Links
Stoke Aiming HighAction for Children
web.stokeontrent@actionforchildren.org.uk
About the service
We provide a wide variety of activities for Children and young people with disabilities or additional needs up to their 20th birthday who aren’t able to go to other community activities in their community without some support.
Our aim is to enable you to have a break and your children to have a fun activity and we offer a broad programme you can choose from. Which is very varied and provides for children and young people with many different needs.
We aim to help children live their life, their way. For disabled children, that means doing whatever it takes to make life better – from celebrating the small steps to making a long-term plan for adulthood. We provide short breaks for children and their carers – a chance for everyone to take time out and enjoy new experiences. Through our national campaigning and advocacy work, we listen to what children want, act on their behalf and make their voice louder.
What we do
Short Breaks are activities for children and young people, usually away from home, that enables them to have fun with their mates and practise new skills, while at the same time giving a breather for the family.
For the child a short break means :
- Catching up with mates
- Share fun times and make friends
- Practising new skills
- Enjoy the experience and try new things
- Take part in activities which help their development
- Something to rely on
- Feel safe and know what to expect from their short break
Typical activities in the Stoke-on-Trent area include:
- trampolining
- fishing
- sailing
- sports
- multi-sensory play
- family activities and many more
For the family a short break means :
- Mum and dad can catch up
- A breather for the family
- Know that their brother or sister is enjoying their short break
- Be able to have time with their parents that is not taken up with caring responsibilities
- Be able to do their homework or just have some time for themselves
- Be able to join their brother or sister for some short break activities from time to time
- Something they can reply on
- Have clear information and know what services are available to them
- Have a range of services from which they are able to make choices
- Have trust in the short break provider, and to know that the carers are trained, understand their child’s needs and provide safe short breaks
- Access support from other parents and staff – both practical and emotional – and to experience reduced levels of stress due to caring.
Who we work with
Children and young people with disabilities or additional needs up to their 20th birthday who aren’t able to go to other community activities in their community without some support.
Service Name
Main contact number
0300 303 1660 – Monday to Friday, 9am to 5pm
Links
VoiceAbility | Advocacy and involvement
About the service
An independent charity and one of the UK’s largest providers of advocacy and involvement services. They are contracted to deliver statutory advocacy across Staffordshire, which they deliver in partnership with Asist. This includes advocacy under the Mental Health, Mental Capacity and Care Acts. They also accept referrals for those requiring support with NHS complaints.
